Penny's Petcare
Last updated: 1 November 2026

At Penny's Petcare, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our
website, contact us or enquire about our petcare services.

1. Who We Are

Penny's Petcare is a family-run business operated by Penny and Bryan, providing cat care and dog walking services across Douglas, Onchan and the surrounding areas of the Isle of Man.

For questions about this policy or how we handle your personal information, please contact us at:

Email: info@pennyspetcare.im

2. Information We Collect

When you contact us through our website, by email or by telephone, we may collect:

• Your name

• Your email address

• Your telephone number, if provided

• Details of your enquiry

• Information about your pets and their care requirements
   

Our website may also collect limited technical information, such as browser details, device information and website usage data, through cookies and website hosting services.
 

3. How We Use Your Information
 

We use your personal information to:

• Respond to enquiries and messages

• Arrange free meet and greet appointments

• Discuss and provide our petcare services

• Communicate with you about bookings and your pets

• Maintain appropriate business records

• Operate and improve our website

• Meet any applicable legal obligations
   

We process personal information where necessary to respond to requests, provide services, comply with legal obligations or pursue legitimate business interests, as appropriate.
 

4. How We Store and Protect Your Information

We take reasonable steps to keep your personal information secure and prevent unauthorised access, loss or misuse.

Our website is hosted on the Wix platform, which provides website hosting and related data storage services.

Information submitted through our contact form may be processed and stored using Wix's systems.

We may also retain relevant communications through our business email and other systems used to manage customer enquiries and bookings.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our website, manage communications or deliver our services.

These providers may include Wix and our email service provider.

We may also disclose information where required by law.

Where personal information is processed outside the Isle of Man, appropriate data protection safeguards will be considered and applied where required.

6. Cookies

Our website uses cookies and similar technologies to support its operation, security and functionality.
 

Some cookies are essential for the website to work correctly. Additional cookies may be used for analytics or other features, depending on the services enabled.
 

Where required, visitors will be offered appropriate choices about non-essential cookies.

You can also manage cookies through your browser settings.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include responding to enquiries, providing petcare services, maintaining business records and meeting legal obligations.

Information that is no longer required will be securely deleted or anonymised where appropriate.

8. Your Data Protection Rights

Under applicable Isle of Man data protection legislation, you may have the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your information in certain circumstances

• Object to or request restrictions on certain uses of your information

• Withdraw consent where processing is based on consent

• Request transfer of your information where applicable

To exercise your rights, please contact us using the email address provided above.

You also have the right to raise concerns with the Isle of Man Information Commissioner.

Further information is available at www.inforights.im.

9. Third-Party Websites

Our website may contain links to external websites or social media platforms.

We are not responsible for the privacy practices of these third parties and recommend reviewing their individual privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.
 

Any updates will be published on this page with a revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Penny's Petcare
Douglas, Isle of Man

Email: info@pennyspetcare.im